One of the customer’s suspension cables came off the drum, causing the springs to overstrain.
Our first step was to secure the door in place and to disconnect the opener to prevent someone from unintentionally trying to operate it. We then detached the damaged cable, and its counterpart, which was quite frayed as well. After installing new cables on the door, we rewound the spring tension and tested the system several times to verify that in fact everything was working smoothly and that the door was safe to use again.
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* $29 service call - deducted from the service
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